FAQ
Find answers to all your questions about ROAM! Explore our comprehensive FAQ covering orders, shipping, returns, payments, and product details. Learn about our policies, warranties, and support options to ensure a seamless shopping experience.
Frequently asked questions
About ROAM
What is ROAM?
What is ROAM?
ROAM is your one-stop destination for premium tech essentials, combining quality, style, and innovation to enhance your daily experiences.
Where is ROAM located?
Where is ROAM located?
ROAM is proudly based in Wyoming, United States, where we design and develop products that prioritize functionality and style.
How can I contact ROAM?
How can I contact ROAM?
You can reach us via email at info@roam-official.com or through the Contact Us page on our website.
Orders and Deliveries
How long does it take to process my order?
How long does it take to process my order?
We aim to process all orders within 1-3 business days. However, during high-demand periods, it may take slightly longer.
What shipping options do you offer?
What shipping options do you offer?
We provide standard, expedited, and express shipping options. The availability of these depends on your location.
Do you ship internationally?
Do you ship internationally?
Yes, ROAM ships globally! Additional shipping fees and delivery times may apply.
Will I receive tracking information for my order?
Will I receive tracking information for my order?
Absolutely! Once your order is shipped, we will email you a tracking number to monitor your package.
What should I do if my order hasn’t arrived?
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery window, please contact our support team, and we’ll resolve it promptly.
Returns and Refunds
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee. If you’re unsatisfied with your purchase, you can return it for a full refund.
How do I start a return?
How do I start a return?
Visit our Returns page for instructions. Alternatively, contact us, and we’ll guide you through the process.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Is my payment information secure?
Is my payment information secure?
Yes! We use the highest encryption standards to ensure your payment information is safe and secure.
Products
Are your products covered by a warranty?
Are your products covered by a warranty?
Yes, we offer a 1-year warranty on all our products to cover manufacturing defects.
Do you offer limited-edition items?
Do you offer limited-edition items?
Yes! Join our email list to be the first to know about exclusive, limited-edition releases.
Can I place a bulk order?
Can I place a bulk order?
Absolutely. Contact our support team for bulk order discounts and inquiries.
How can I check if a product is in stock?
How can I check if a product is in stock?
All product availability is updated in real-time on our website. If an item is out of stock, you can opt to receive restock notifications.